The UK privacy laws are changing and the biggest change came in to effect on 25 May 2018 with the General Data Protection Regulation [GDPR].
GDPR is a positive step to ensuring you have more control over how your data is used and how you are contacted. GDPR is intended to protect and manage personal information in a methodical, accountable way to ensure security and safety for individuals
We fully support these new regulations and are committed to protecting your rights and interests. In our privacy statement we’ve provided clarity on the data we have, how we use it and why we need it.
- We only collect personal information where it is completely necessary
- We only collect the personal information we need to conduct our business with you
- We use your data to help us provide good customer service
- We respect your privacy and work hard to meet the regulatory requirements
- We do not sell personal information to third parties
This privacy statement explains how we use any personal information we collect about you.
What information do we collect about you and why?
We only collect the information required for us to conduct business with you and to fulfil our contract with you.
For instance we will need to hold personal information in order for us to complete a business transaction with you, set up an account, process an order, raise an invoice and to ensure a delivery reaches you. We will also need to take your details if you request a quote, request a catalogue or contact us via our website.
The information we collect about you is essential for us to be able to carry out the services that you require from us as effectively as possible. Without collecting your personal data we would be unable to fulfil our legal and regulatory obligations.
How will we use this information about you?
We collect information about you in order to provide you with the goods and services you require from us.
How long do we hold your information?
During the course of your relationship with us we’ll retain personal data that is necessary to provide services to you. We are also subject to regulatory requirements to retain your data for specified minimum periods.
There are minimum periods, during which we have a legal obligation to retain your records. For instance we are expected to hold data for accounting purposes for a minimum of six years.
You have the right to request removal of your personal data. This is called a ‘Right to be Forgotten’ but this is subject to the restrictions of our regulatory obligations.
How can I access the information you hold about me?
You have the right to request a copy of the information we hold about you. This is called an ‘Access Right’. You also have the right to rectify any of the information we hold about you. This is called a ‘Right to Rectification’.
We have an obligation to make sure the data we hold about you is accurate and up to date. If you think any of the information we hold about you is incorrect, please update us.
From time to time we like to send you information about our products that may be of interest to you. You have a right to stop us from contacting you with marketing information at any time. You can look at the bottom of any marketing email we send where you will find an ‘unsubscribe’ link which will remove you from email marketing.
How to contact us